Terms of Service & Refund Policy

1. Subscription Activation & Delivery

Upon placing your order through WhatsApp or our checkout portal, your personalized IPTV Smarters Pro Xtream Codes API credentials (Server URL, Username, and Password) are generated and delivered within 2 to 5 minutes. You are responsible for entering credentials accurately into your compatible IPTV Smarters Pro application.

2. Permitted Device Connections

Standard subscription passes provide 1 simultaneous active connection unless you have purchased an authorized multi-connection package. You may install IPTV Smarters Pro on multiple devices (such as Firestick in the living room and iPhone on the go), provided they do not stream concurrently on a single connection license.

3. 7-Day Money-Back Guarantee

We stand behind the quality of our Tier-1 streaming infrastructure with a 7-day refund policy. If you experience technical incompatibilities or continuous stream interruptions that our 24/7 engineering team cannot resolve, submit a refund request to our WhatsApp helpdesk within 7 days of initial purchase for a full refund.

4. Service Availability & Maintenance

We strive to maintain 99.9% platform uptime. Occasional scheduled maintenance windows may occur during off-peak hours to optimize CDN edge servers and apply security patches.

5. Customer Support

Our dedicated technical support team is available 24/7 via WhatsApp (+44 7000 000000) and email (support@eyeptv.xyz).